Fulfillment Policy

Welcome to LA Sublimation! We are dedicated to providing you with the highest quality custom apparel with exceptional customer service. This fulfillment policy outlines the steps we take to ensure your order is processed, produced, and delivered efficiently and accurately.

Order Processing

Once orders are placed, our team immediately begins processing it. This involves verifying your payment details, confirming the availability of the items, and preparing the order for production. Our goal is to process all orders within 24 hours. Orders placed on weekends or holidays will be processed on the next business day.

Production Time

At LA Sublimation, we take great pride in our craftsmanship and the quality of our products. Each piece of swimwear is meticulously produced to meet our high standards. Our production time is typically 7-10 business days. This timeframe allows us to ensure that every product is crafted with precision and care.

During peak seasons or special promotions, production times may vary slightly. We will communicate any delays promptly and keep you updated on the status of your order. We appreciate your understanding and patience as we work to deliver the best possible product.

Shipping

Once your order has completed the production process, it is ready for shipping. The shipping time is dependent on the carrier and the shipping method you choose at checkout. We offer several shipping options to cater to your needs:

1. Standard Shipping: Typically takes 5-7 business days.
2. Expedited Shipping: Typically takes 2-3 business days.
3. Overnight Shipping: Typically takes 1 business day.

Please note that these shipping times are estimates provided by the carriers and may vary based on your location and other factors. We partner with reliable carriers to ensure your order reaches you in a timely manner, but we cannot control any delays that may occur once the package is in transit.

Shipping Costs

Shipping costs are calculated based on the shipping method you select, the weight and dimensions of the package, and the destination. The shipping cost will be displayed at checkout before you finalize your order. Occasionally, we offer free shipping promotions. Be sure to check our website for any current offers.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with a tracking number through our API. This allows you to monitor the progress of your shipment in real-time. You can track your order through the carrier’s website using the provided tracking number.

International Shipping

We are pleased to offer international shipping to many countries. Please note that international shipping times and costs may vary based on the destination country and the chosen shipping method. Additionally, international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Address Changes

If you need to change the shipping address for your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, once an order has been shipped, we are unable to make any changes to the shipping address.

Lost or Damaged Packages

While we take every precaution to ensure your order arrives safely, occasionally packages may be lost or damaged during transit. If your order has not arrived within the estimated delivery time or if it arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

Returns and Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please refer to our Returns and Exchanges Policy for detailed information on how to return or exchange an item.

Customer Service

If you have any questions or concerns regarding your order, our dedicated customer service team is here to help. You can reach us via email at sales@sublimation.la. We strive to respond to all inquiries within 24 hours.

Final Note

We appreciate your business and are committed to providing you with the best possible production experience. Thank you for choosing LA Sublimation for your cut & sew apparel needs. We look forward to serving you and hope you enjoy our products as much as we enjoy creating them.